Massage Cancellation Policies
At Body Karma, we understand that unanticipated events occur in everyone's life. In our commitment to provide a unique and outstanding massage experience to all of our clients, and out of consideration for our therapists' time, we have adopted the following policies.
Arrival to the Studio
Please arrive for your appointment(s) 5 minutes prior to the scheduled start time. This allows you time to fill out the appropriate client form and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
A credit card will be required to guarantee your appointment and reserve that time for you. Your card will not be charged, however you may use it to pay for services at the completion of you appointment. The total amount of the services scheduled will be charged in full for clients who "no show" or fail to cancel their reservation with 18 hours notice. Multiple services (of two or more) and packages require 24 hour cancellation notice. If you need to make a change to the reservation on the day of service, such as moving the appointment time, a fee may be applied due to limited availability.
If you are booking your massage within 18 hours of the appointment, there is no cancellation and you will be charged the full amount of the appointment.
Late Arrival Policy
As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to our cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.